The Pensions Advisory Service (TPAS)
We have many queries on our helpline concerning pensions. Are you concerned about yours? Perhaps you had a pension and don't know where it is now? If you have any queries about pensions, the Pensions Advisory Service (TPAS) are the people to contact as it is an independent non-profit organisation that provides free information and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes.
They are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP).
They provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.
Their website at https://www.pensionsadvisoryservice.org.uk is stuffed full of information about pensions and when you use them, the choices you have, what can go wrong and what to do about it.
They also help any member of the public who has a problem, a complaint or dispute with their occupational or private pension arrangement. They do not deal with problems, complaints or disputes relating to state pensions.
The service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.
All services are manned by their team of pension professionals who will provide information and guidance on any aspect of occupational, personal, stakeholder and state pensions. It serves members of the public but not those acting in a professional capacity such as financial advisers, solicitors, scheme trustees, etc.
Their staff are a very knowledgeable and dedicated team with a vast amount of experience in all types of pensions, whether State or Private. Their volunteers and pensions technical staff have gained many years of experience working in the pensions industry and hold a wide range of professional qualifications.
The TPAS Helpline
If you have a problem, you can always phone their national telephone helpline, use their webchat service or their online enquiry form https://www.pensionsadvisoryservice.org.uk/contacting-us/online-enquiry-form
The helpline numbers are 0345 601 2923 and 0800 011 3797.
The pension helplines are open from 9am to 5pm, Monday to Friday. You can call outside of these times and leave a number for someone to call you back.
The webchat is open from 8am to 6:20pm Monday/Wednesday/Friday, 9am to 6.20pm Tuesday/Thursday and 9am to 1pm Saturday.
Call on 0345 601 2923 or 0800 011 3797
They regret, however, that they are unable to accept visitors at our office.