Do you have a complaint about the NHS? If so NHS Complaints Advocacy helps people to make them.

NHS Complaints Advocates can help if you, or someone you know, has not had the care or treatment you expect to receive from your NHS services and you want to complain.

When your health care is provided or commissioned by the NHS you are allowed to make a complaint using the NHS complaints process.

An NHS complaint might include something that happened during care of treatment provided by:

• a hospital
• your General Practitioner
• a dentist
• a pharmacist
• an optician
• an NHS funded care home
• specialist services
• a paramedic or ambulance staff member
• NHS Community staff
• other NHS staff or clinicians.

What is NHS Complaints Advocacy?

Advocacy provides practical support and information to people who want to complain about an NHS service.

This might mean giving information so you can pursue a complaint by yourself or giving you the support of an experienced advocate who can help you to make your complaint.

NHS Complaints Advocacy is:

• Independent of the NHS
• Confidential
• Free

Contact Us

You can get in touch:

• If you want more information
• If you want a self-help information pack to help you make an NHS complaint
• Help to compile the issues you wish to raise in your complaints

We are open Monday to Friday 9am - 5pm

By post:
NHS Complaints Advocacy
VoiceAbility
Mount Pleasant House
Huntingdon Road
Cambridge
CB3 0RN

Textphone: 0786 002 2939

Fax: 0330 088 3762