The Pensions Advisory Service

11 Belgrave Road


The Pensions Advisory Service (TPAS) is an independent non-profit organisation that provides free information, advice and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes.

We are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP).

We provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.

We also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement.  We do not deal with problems, complaints or disputes relating to state pensions.

Our service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.


The TPAS Helpline

We operate a national telephone helpline, manned by pension professionals who will provide information and guidance on any aspect of occupational, personal, stakeholder and state pensions. It serves members of the public but not those acting in a professional capacity such as financial advisers, solicitors, scheme trustees, etc.

The helpline number is 0845 601 2923.

We also provide helplines designed specifically for:

  • women - 0845 600 0806
  • the self-employed - 0845 602 7021

The helplines are open from 9am to 5pm, Monday to Friday. You can call outside of these times and leave a number for someone to call you back.