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Helpline: 0800 0699 784Email: office@thenationalcareline.org

The National Care Line provides a much needed service by giving support and information to older people, their carers and their families.

If you have found our information helpful or would like to make a contribution towards the service, please click on the Donate button below.

We receive no state funding so all contributions are very welcome to help ensure that the service is here for those in need. 


We’re delighted to be a winner in the CARE Advice Awards 2015 for our helpful approach to offering advice on care. Sponsors Wright Hassell commend winners as “go to” sites for anyone needing information about care.

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Welcome to the National Careline

The National Careline is a not for profit company offering information about care and support for older people, their carers and their families.

The objective of the National Careline is to provide a portal that signposts users to various organisations including, Government departments and support networks to help create a clearer understanding of the care maze.

Topics include:

  • What help and type of help is available
  • Where to access help
  • Where to access financial support

The National Careline also provides a wealth of extra lifestyle information that users may find beneficial in their support and care of the older person.

Our service is free to all users

Our mission at The National Careline is to give you the help and support you need together with the information to plan ahead with confidence for the future.

Click here to read more about The National Careline and watch an interview with founder Barbara Davies


Care and support statutory guidance changes for March 2016.


The Decision Support Tool for NHS Continuing Healthcare has just been updated get the new one here      

Here is a link to the Local Authority Circular LAC(DH)(2017)1 which gives confirmation by the Department of Health of their Charging structure. Charging Structure for Social Care 2017/2018

The National Care Line News

Disability Rights UK says figures for rejected PIP mandatory reconsiderations a disgrace

In over 80% of mandatory reconsiderations the Personal Independence Payment (PIP) award remains unchanged.

Paul Lewis: Use housing gold mine to pay for long-term care

Does society have more right than the heirs who are sitting thinking: Other taxpayers should pay for mum to go into care for two or three years, otherwise I will not get the house. Is this right or wrong, should the value of the home be taken into account in every case?

State pension to rise by 2.5% in April 2017

The value of the state pension will rise 2.5% next April, the Department for Work and Pensions (DWP) has confirmed. So why the outrage, would you be happy with a raise of just 3 pounds per week?

One-third of older people say loneliness is out of their control

More than one in three (35 per cent) of those aged 75 and over in the UK say that feelings of loneliness are out of their control, according to a new survey by the older peoples charity, Independent Age.

Over half feel that people should sell their homes to pay for care before receiving taxpayers support


Stay Well This Winter

Do not put off the flu vaccination, it is free because you need it

Creative Ageing Programme

Details of the forthcoming events in the Creative Ageing Programme run at The Courtyard Theatre in Hereford. This is a fun programme with something for everyone.

Protect your pension from scams

The Pensions Advisory Service have produced this guide to protect your pension. Please read it and pass the information on.

Active Minds Launches Innovative Multi-Sensory Reminiscence Product

Dementia activity company, Active Minds, launch a first-of-its-kind reminiscence activity incorporating sound and smell for people with mid- to late-stage dementia

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