Dear colleague,

As advisers to vulnerable people you will see many people struggling with their finances. TaxAid: and Tax Help for Older People: also support vulnerable, low-income, gig economy workers and older people still working who struggle with tax across the UK.

We can help you support the vulnerable people who contact you take control of their finances by submitting their 2019/2020 tax returns this autumn rather than waiting until the January deadline. We hope you will consider signposting your beneficiaries and clients to our free charitable tax service when they cannot afford paid tax advice.

A tax bill is probably one of the largest debts facing the most vulnerable agency, day-rate and self-employed workers hit by Coronavirus. Completing a tax return for the 2019/20 financial year now enables them to know in good time what is owed and to plan how they can pay in January 2021 when it falls due. Payment plans can only be negotiated with HMRC in advance of the deadline.

Most of the people we support have mental health, language and literacy challenges. All are on very low incomes and cannot afford paid advice. We are skilled in making tax accessible to a wide range of audiences.

We can partner with you to support anyone in your community networks who is self-employed, working as a subcontractor in the construction industry or working through an umbrella company or through an agency. We can support them to complete returns or do the returns for them. This information can give a more complete picture of the person’s finances. Doing the return now also gives the time to save for the bill or negotiate with HMRC to repay the bill over time.

We are here to help with any questions about the returns and can mediate any communications with HMRC. We offer a friendly and demystifying service for what can feel a complicated and intimidating process.

Our help is completely free and confidential. Your beneficiaries and clients can call us on 0345 120 3779 Mon-Fri, 9am to 5pm or email us at:

We would also love to follow you on social media and help promote each others’ community services if possible.

Please let me know if this is of interest or you have any questions about how we can support your community through these difficult times.

Best wishes

Valerie Boggs
Chief Executive TaxAid and Tax Help for Older People